Technology Initiatives

Re-engineering for a Sustainable Future

MICROSOFT 365 ADOPTION

Yes. Teams Video allows meetings to be open to the public.

Microsoft does support being used as a 3rd party login to many applications. In addition, we expect the “Login with Google” functionality to continue to work after the migration.

ITS will be engaging a Microsoft partner to perform the migration. Exact details of what will be migrated, how, and when will be made available later this fall after the project begins. Existing records requiring retention by the NC Retention Schedule will be migrated.

Information Technology Services (ITS) does not have definite answers concerning storage capacity at this time. However, we expect faculty and staff will have at least 2TB of individual OneDrive storage. This FAQ page will be updated as we get more information.

Existing emails requiring retention by the NC Retention Schedule will be migrated.

Data migration details will be determined by the Microsoft partner who will work with departments to document migration requirements. For large datasets, ITS suggests transitioning to Globus for data transfer and management. More information about Globus will be available in the coming weeks.

Effective immediately, UNCG does not offer or support alumni email accounts (addresses ending in @alumni.uncg.edu) and existing alumni email accounts are scheduled to be retired in June 2023. Please see An update on UNCG alumni email accounts for details.

ITS is unaware of connection-drop issues from meetings/classes. If these issues arise, ITS will work with Microsoft to resolve them through our support contract.

All UNCG accounts are included in the migration from Google Workspace, Box, and Zoom to the Microsoft platform.

This information will be available after the assessment by the Microsoft partner.

ITS is aware that 

  • Existing Institutional Review Board (IRB) protocols, consent forms, data-use agreements, and research contracts have Box listed as the primary data storage location;
  • Research agreements are currently being negotiated and direction is needed as to how storage should be addressed; and
  • Many research projects have incorporated Box and Google services into the technical architecture of applications, websites, and surveys.

Data should not be migrated right now because OneDrive has not yet been configured for general use. 

Projects with a start date prior to 2023 should continue using existing storage offerings but will need to be migrated to OneDrive and/or MS Teams as part of the project.

More information should be available at the conclusion of the partner engagement at the beginning of November 2022. Storage will need to be migrated by June 2023. ITS is engaging Microsoft partners to perform a needs assessment, understand the different use cases, and lead the migration.

The University pays for a Microsoft license suite that includes a large number of applications and services that are critical to IT operations. This suite includes email and storage platforms. This cost cannot be broken out from the larger license suite.

Gmail, Calendar, and Contacts will become Outlook. Drive and Box will transfer to OneDrive. Chat, Meet, and Zoom will be replaced by Teams. Docs, Sheets, and Slides will be replaced by Word, Excel, and Powerpoint. Google Forms will be Microsoft Forms. Youtube will not change. Keep will be replaced by OneNote.

The University will be migrating to the Microsoft 365 platform by Summer 2023. Information Technology Services (ITS) will begin working with a Microsoft partner this Fall to assess, configure, and plan the migration, with a migration roadmap expected by the beginning of November 2022.

This information will be available after the assessment by the Microsoft partner.

Email, calendar, and contacts will be migrated to the Microsoft platform for all active UNCG accounts, including emeritus faculty.

Once migrated to Outlook, it will not be possible to send or receive emails in Gmail.

Information Technology Services (ITS) is working to determine how UNCG users can continue to access certain Google services using their current UNCG email account. We anticipate that YouTube will continue to be available as a resource to publish videos and existing videos will not be impacted.  More information will be published as soon as we have it.

Training for UNCG users is being coordinated with a third-party vendor that specializes in service migrations like ours. As training is developed and scheduled, departments and/or University staff will be informed.

Microsoft Teams will replace Zoom. After which, Zoom will no longer be available via University accounts.

Microsoft 365 includes access to the enterprise version of Microsoft OneDrive and Microsoft Teams. Microsoft 365, including OneDrive and Teams, are capable of meeting a large number of compliance standards. Specific guidance on storing sensitive data within OneDrive and Teams will be developed as part of the partner engagement.

Microsoft offers detailed information regarding specific regulatory compliance.

Yes. Emeritus faculty email addresses will not change.

Faculty in phased retirement are not impacted by this change to retiree accounts at this time. They will lose access on their full retirement date unless they receive Emeritus status or work with their department and HR to receive affiliate status.

Yes.

ITS will be engaging a Microsoft partner to perform the migration. Exact details of what will be migrated, how, and when will be made available later this fall after the project begins.

The Microsoft platform for storage and email will include storage quotas. However, these limits are significantly higher than what is being used by the majority of the UNCG community in Google. More information on these limitations will be made available as the project begins.

This information will be available after the assessment by the Microsoft partner.

Currently, MyFiles Group Space service offering provides on-premises network file storage. This service will continue to be available at no cost to academic departments.

Emails (including attachments), calendars, and contacts will be migrated from Google to Microsoft.

On Monday, October 31, 2022, Information Technology Services (ITS) will no longer provide accounts for retired faculty and staff. Upon retirement, faculty and staff will be ineligible for access to UNCG-provided technology services such as Gmail (email), Google Drive (storage), Box (storage), and Microsoft 365.

On Wednesday, November 30, 2022, ITS will delete retired faculty and staff accounts that have not shown activity in the 6 months prior to 10/31/22. This will include the deletion of data stored in Gmail and Google Drive, Box, and Microsoft OneDrive. Once this data is deleted, ITS will not be responsible for restoring or providing retiree account data.

Any UNCG user can be invited to a Team, including students. New Teams can be requested via 6-TECH: Request a new Team. ​

ITS is currently working with Microsoft and its partner to determine how UNCG’s Microsoft 365 environment will be configured. However, we do know that Zoom will continue to be available in Canvas through the end of Spring Semester 2023.

ITS will be engaging a Microsoft partner to perform the migration. Exact details of what will be migrated, how, and when will be made available later this fall after the project begins.

ITS is currently working with Microsoft and its partner to determine how the UNCG Microsoft 365 environment will be configured. We are also still in the investigation and planning phase regarding the migration of data. More information will be published here as soon as it is available.

Yes. Details are forthcoming as information and training are developed.

Yes. There will be migration tools available for moving storage from Google Drive to Microsoft OneDrive.

Yes. Zoom will continue to be available through the end of Spring Semester 2023.

Email & Calendar

ITS will be engaging a Microsoft partner to perform the migration. Exact details of what will be migrated, how, and when will be made available later this fall after the project begins. Existing records requiring retention by the NC Retention Schedule will be migrated.

Effective immediately, UNCG does not offer or support alumni email accounts (addresses ending in @alumni.uncg.edu) and existing alumni email accounts are scheduled to be retired in June 2023. Please see An update on UNCG alumni email accounts for details.

All UNCG accounts are included in the migration from Google Workspace, Box, and Zoom to the Microsoft platform.

ITS is aware that 

  • Existing Institutional Review Board (IRB) protocols, consent forms, data-use agreements, and research contracts have Box listed as the primary data storage location;
  • Research agreements are currently being negotiated and direction is needed as to how storage should be addressed; and
  • Many research projects have incorporated Box and Google services into the technical architecture of applications, websites, and surveys.

Data should not be migrated right now because OneDrive has not yet been configured for general use. 

Projects with a start date prior to 2023 should continue using existing storage offerings but will need to be migrated to OneDrive and/or MS Teams as part of the project.

More information should be available at the conclusion of the partner engagement at the beginning of November 2022. Storage will need to be migrated by June 2023. ITS is engaging Microsoft partners to perform a needs assessment, understand the different use cases, and lead the migration.

Gmail, Calendar, and Contacts will become Outlook. Drive and Box will transfer to OneDrive. Chat, Meet, and Zoom will be replaced by Teams. Docs, Sheets, and Slides will be replaced by Word, Excel, and Powerpoint. Google Forms will be Microsoft Forms. Youtube will not change. Keep will be replaced by OneNote.

Email, calendar, and contacts will be migrated to the Microsoft platform for all active UNCG accounts, including emeritus faculty.

Once migrated to Outlook, it will not be possible to send or receive emails in Gmail.

Yes. Emeritus faculty email addresses will not change.

Faculty in phased retirement are not impacted by this change to retiree accounts at this time. They will lose access on their full retirement date unless they receive Emeritus status or work with their department and HR to receive affiliate status.

This information will be available after the assessment by the Microsoft partner.

Emails (including attachments), calendars, and contacts will be migrated from Google to Microsoft.

On Monday, October 31, 2022, Information Technology Services (ITS) will no longer provide accounts for retired faculty and staff. Upon retirement, faculty and staff will be ineligible for access to UNCG-provided technology services such as Gmail (email), Google Drive (storage), Box (storage), and Microsoft 365.

On Wednesday, November 30, 2022, ITS will delete retired faculty and staff accounts that have not shown activity in the 6 months prior to 10/31/22. This will include the deletion of data stored in Gmail and Google Drive, Box, and Microsoft OneDrive. Once this data is deleted, ITS will not be responsible for restoring or providing retiree account data.

Yes. Details are forthcoming as information and training are developed.

Migration Process

Microsoft does support being used as a 3rd party login to many applications. In addition, we expect the “Login with Google” functionality to continue to work after the migration.

ITS will be engaging a Microsoft partner to perform the migration. Exact details of what will be migrated, how, and when will be made available later this fall after the project begins. Existing records requiring retention by the NC Retention Schedule will be migrated.

Data migration details will be determined by the Microsoft partner who will work with departments to document migration requirements. For large datasets, ITS suggests transitioning to Globus for data transfer and management. More information about Globus will be available in the coming weeks.

Effective immediately, UNCG does not offer or support alumni email accounts (addresses ending in @alumni.uncg.edu) and existing alumni email accounts are scheduled to be retired in June 2023. Please see An update on UNCG alumni email accounts for details.

All UNCG accounts are included in the migration from Google Workspace, Box, and Zoom to the Microsoft platform.

ITS is aware that 

  • Existing Institutional Review Board (IRB) protocols, consent forms, data-use agreements, and research contracts have Box listed as the primary data storage location;
  • Research agreements are currently being negotiated and direction is needed as to how storage should be addressed; and
  • Many research projects have incorporated Box and Google services into the technical architecture of applications, websites, and surveys.

Data should not be migrated right now because OneDrive has not yet been configured for general use. 

Projects with a start date prior to 2023 should continue using existing storage offerings but will need to be migrated to OneDrive and/or MS Teams as part of the project.

More information should be available at the conclusion of the partner engagement at the beginning of November 2022. Storage will need to be migrated by June 2023. ITS is engaging Microsoft partners to perform a needs assessment, understand the different use cases, and lead the migration.

Gmail, Calendar, and Contacts will become Outlook. Drive and Box will transfer to OneDrive. Chat, Meet, and Zoom will be replaced by Teams. Docs, Sheets, and Slides will be replaced by Word, Excel, and Powerpoint. Google Forms will be Microsoft Forms. Youtube will not change. Keep will be replaced by OneNote.

The University will be migrating to the Microsoft 365 platform by Summer 2023. Information Technology Services (ITS) will begin working with a Microsoft partner this Fall to assess, configure, and plan the migration, with a migration roadmap expected by the beginning of November 2022.

This information will be available after the assessment by the Microsoft partner.

Once migrated to Outlook, it will not be possible to send or receive emails in Gmail.

Information Technology Services (ITS) is working to determine how UNCG users can continue to access certain Google services using their current UNCG email account. We anticipate that YouTube will continue to be available as a resource to publish videos and existing videos will not be impacted.  More information will be published as soon as we have it.

Training for UNCG users is being coordinated with a third-party vendor that specializes in service migrations like ours. As training is developed and scheduled, departments and/or University staff will be informed.

ITS will be engaging a Microsoft partner to perform the migration. Exact details of what will be migrated, how, and when will be made available later this fall after the project begins.

The Microsoft platform for storage and email will include storage quotas. However, these limits are significantly higher than what is being used by the majority of the UNCG community in Google. More information on these limitations will be made available as the project begins.

This information will be available after the assessment by the Microsoft partner.

Emails (including attachments), calendars, and contacts will be migrated from Google to Microsoft.

ITS is currently working with Microsoft and its partner to determine how the UNCG Microsoft 365 environment will be configured. We are also still in the investigation and planning phase regarding the migration of data. More information will be published here as soon as it is available.

Yes. There will be migration tools available for moving storage from Google Drive to Microsoft OneDrive.

Storage & Data Security

Information Technology Services (ITS) does not have definite answers concerning storage capacity at this time. However, we expect faculty and staff will have at least 2TB of individual OneDrive storage. This FAQ page will be updated as we get more information.

Existing emails requiring retention by the NC Retention Schedule will be migrated.

Data migration details will be determined by the Microsoft partner who will work with departments to document migration requirements. For large datasets, ITS suggests transitioning to Globus for data transfer and management. More information about Globus will be available in the coming weeks.

This information will be available after the assessment by the Microsoft partner.

ITS is aware that 

  • Existing Institutional Review Board (IRB) protocols, consent forms, data-use agreements, and research contracts have Box listed as the primary data storage location;
  • Research agreements are currently being negotiated and direction is needed as to how storage should be addressed; and
  • Many research projects have incorporated Box and Google services into the technical architecture of applications, websites, and surveys.

Data should not be migrated right now because OneDrive has not yet been configured for general use. 

Projects with a start date prior to 2023 should continue using existing storage offerings but will need to be migrated to OneDrive and/or MS Teams as part of the project.

More information should be available at the conclusion of the partner engagement at the beginning of November 2022. Storage will need to be migrated by June 2023. ITS is engaging Microsoft partners to perform a needs assessment, understand the different use cases, and lead the migration.

Gmail, Calendar, and Contacts will become Outlook. Drive and Box will transfer to OneDrive. Chat, Meet, and Zoom will be replaced by Teams. Docs, Sheets, and Slides will be replaced by Word, Excel, and Powerpoint. Google Forms will be Microsoft Forms. Youtube will not change. Keep will be replaced by OneNote.

Microsoft 365 includes access to the enterprise version of Microsoft OneDrive and Microsoft Teams. Microsoft 365, including OneDrive and Teams, are capable of meeting a large number of compliance standards. Specific guidance on storing sensitive data within OneDrive and Teams will be developed as part of the partner engagement.

Microsoft offers detailed information regarding specific regulatory compliance.

Yes.

ITS will be engaging a Microsoft partner to perform the migration. Exact details of what will be migrated, how, and when will be made available later this fall after the project begins.

The Microsoft platform for storage and email will include storage quotas. However, these limits are significantly higher than what is being used by the majority of the UNCG community in Google. More information on these limitations will be made available as the project begins.

Currently, MyFiles Group Space service offering provides on-premises network file storage. This service will continue to be available at no cost to academic departments.

ITS is currently working with Microsoft and its partner to determine how UNCG’s Microsoft 365 environment will be configured. However, we do know that Zoom will continue to be available in Canvas through the end of Spring Semester 2023.

ITS is currently working with Microsoft and its partner to determine how the UNCG Microsoft 365 environment will be configured. We are also still in the investigation and planning phase regarding the migration of data. More information will be published here as soon as it is available.

Yes. There will be migration tools available for moving storage from Google Drive to Microsoft OneDrive.

Virtual Meetings & Chat

Yes. Teams Video allows meetings to be open to the public.

ITS is unaware of connection-drop issues from meetings/classes. If these issues arise, ITS will work with Microsoft to resolve them through our support contract.

Gmail, Calendar, and Contacts will become Outlook. Drive and Box will transfer to OneDrive. Chat, Meet, and Zoom will be replaced by Teams. Docs, Sheets, and Slides will be replaced by Word, Excel, and Powerpoint. Google Forms will be Microsoft Forms. Youtube will not change. Keep will be replaced by OneNote.

Microsoft Teams will replace Zoom. After which, Zoom will no longer be available via University accounts.

Any UNCG user can be invited to a Team, including students. New Teams can be requested via 6-TECH: Request a new Team. ​

ITS is currently working with Microsoft and its partner to determine how UNCG’s Microsoft 365 environment will be configured. However, we do know that Zoom will continue to be available in Canvas through the end of Spring Semester 2023.

ITS will be engaging a Microsoft partner to perform the migration. Exact details of what will be migrated, how, and when will be made available later this fall after the project begins.

Yes. Zoom will continue to be available through the end of Spring Semester 2023.

MICROSOFT 365 ADOPTION

Yes. Teams Video allows meetings to be open to the public.

Microsoft does support being used as a 3rd party login to many applications. In addition, we expect the “Login with Google” functionality to continue to work after the migration.

ITS will be engaging a Microsoft partner to perform the migration. Exact details of what will be migrated, how, and when will be made available later this fall after the project begins. Existing records requiring retention by the NC Retention Schedule will be migrated.

Information Technology Services (ITS) does not have definite answers concerning storage capacity at this time. However, we expect faculty and staff will have at least 2TB of individual OneDrive storage. This FAQ page will be updated as we get more information.

Existing emails requiring retention by the NC Retention Schedule will be migrated.

Data migration details will be determined by the Microsoft partner who will work with departments to document migration requirements. For large datasets, ITS suggests transitioning to Globus for data transfer and management. More information about Globus will be available in the coming weeks.

Effective immediately, UNCG does not offer or support alumni email accounts (addresses ending in @alumni.uncg.edu) and existing alumni email accounts are scheduled to be retired in June 2023. Please see An update on UNCG alumni email accounts for details.

ITS is unaware of connection-drop issues from meetings/classes. If these issues arise, ITS will work with Microsoft to resolve them through our support contract.

All UNCG accounts are included in the migration from Google Workspace, Box, and Zoom to the Microsoft platform.

This information will be available after the assessment by the Microsoft partner.

ITS is aware that 

  • Existing Institutional Review Board (IRB) protocols, consent forms, data-use agreements, and research contracts have Box listed as the primary data storage location;
  • Research agreements are currently being negotiated and direction is needed as to how storage should be addressed; and
  • Many research projects have incorporated Box and Google services into the technical architecture of applications, websites, and surveys.

Data should not be migrated right now because OneDrive has not yet been configured for general use. 

Projects with a start date prior to 2023 should continue using existing storage offerings but will need to be migrated to OneDrive and/or MS Teams as part of the project.

More information should be available at the conclusion of the partner engagement at the beginning of November 2022. Storage will need to be migrated by June 2023. ITS is engaging Microsoft partners to perform a needs assessment, understand the different use cases, and lead the migration.

The University pays for a Microsoft license suite that includes a large number of applications and services that are critical to IT operations. This suite includes email and storage platforms. This cost cannot be broken out from the larger license suite.

Gmail, Calendar, and Contacts will become Outlook. Drive and Box will transfer to OneDrive. Chat, Meet, and Zoom will be replaced by Teams. Docs, Sheets, and Slides will be replaced by Word, Excel, and Powerpoint. Google Forms will be Microsoft Forms. Youtube will not change. Keep will be replaced by OneNote.

The University will be migrating to the Microsoft 365 platform by Summer 2023. Information Technology Services (ITS) will begin working with a Microsoft partner this Fall to assess, configure, and plan the migration, with a migration roadmap expected by the beginning of November 2022.

This information will be available after the assessment by the Microsoft partner.

Email, calendar, and contacts will be migrated to the Microsoft platform for all active UNCG accounts, including emeritus faculty.

Once migrated to Outlook, it will not be possible to send or receive emails in Gmail.

Information Technology Services (ITS) is working to determine how UNCG users can continue to access certain Google services using their current UNCG email account. We anticipate that YouTube will continue to be available as a resource to publish videos and existing videos will not be impacted.  More information will be published as soon as we have it.

Training for UNCG users is being coordinated with a third-party vendor that specializes in service migrations like ours. As training is developed and scheduled, departments and/or University staff will be informed.

Microsoft Teams will replace Zoom. After which, Zoom will no longer be available via University accounts.

Microsoft 365 includes access to the enterprise version of Microsoft OneDrive and Microsoft Teams. Microsoft 365, including OneDrive and Teams, are capable of meeting a large number of compliance standards. Specific guidance on storing sensitive data within OneDrive and Teams will be developed as part of the partner engagement.

Microsoft offers detailed information regarding specific regulatory compliance.

Yes. Emeritus faculty email addresses will not change.

Faculty in phased retirement are not impacted by this change to retiree accounts at this time. They will lose access on their full retirement date unless they receive Emeritus status or work with their department and HR to receive affiliate status.

Yes.

ITS will be engaging a Microsoft partner to perform the migration. Exact details of what will be migrated, how, and when will be made available later this fall after the project begins.

The Microsoft platform for storage and email will include storage quotas. However, these limits are significantly higher than what is being used by the majority of the UNCG community in Google. More information on these limitations will be made available as the project begins.

This information will be available after the assessment by the Microsoft partner.

Currently, MyFiles Group Space service offering provides on-premises network file storage. This service will continue to be available at no cost to academic departments.

Emails (including attachments), calendars, and contacts will be migrated from Google to Microsoft.

On Monday, October 31, 2022, Information Technology Services (ITS) will no longer provide accounts for retired faculty and staff. Upon retirement, faculty and staff will be ineligible for access to UNCG-provided technology services such as Gmail (email), Google Drive (storage), Box (storage), and Microsoft 365.

On Wednesday, November 30, 2022, ITS will delete retired faculty and staff accounts that have not shown activity in the 6 months prior to 10/31/22. This will include the deletion of data stored in Gmail and Google Drive, Box, and Microsoft OneDrive. Once this data is deleted, ITS will not be responsible for restoring or providing retiree account data.

Any UNCG user can be invited to a Team, including students. New Teams can be requested via 6-TECH: Request a new Team. ​

ITS is currently working with Microsoft and its partner to determine how UNCG’s Microsoft 365 environment will be configured. However, we do know that Zoom will continue to be available in Canvas through the end of Spring Semester 2023.

ITS will be engaging a Microsoft partner to perform the migration. Exact details of what will be migrated, how, and when will be made available later this fall after the project begins.

ITS is currently working with Microsoft and its partner to determine how the UNCG Microsoft 365 environment will be configured. We are also still in the investigation and planning phase regarding the migration of data. More information will be published here as soon as it is available.

Yes. Details are forthcoming as information and training are developed.

Yes. There will be migration tools available for moving storage from Google Drive to Microsoft OneDrive.

Yes. Zoom will continue to be available through the end of Spring Semester 2023.

General Questions

ITS is working with University Communications and University leadership to relay information via several methods. This includes a message to the campus community announcing the changes as well as the technologyinitiatives.uncg.edu portal where continuously updated information regarding each initiative will be housed. ITS will also regularly meet with standing campus committees such as Faculty Senate, Staff Senate, Student Government Association, as well as technical advisory committees.

The audit report contains significant sensitive technical information. For this reason, it will not be distributed to staff or the public.

You can submit questions to https://technologyinitiatives.uncg.edu/submit-your-feedback/

ITS will keep technologyinitiatives.uncg.edu updated with current information and emerging questions to ensure that the campus is informed as changes progress.

No.

CENTRALIZING DISTRIBUTED TECHNOLOGY STAFF OVERSIGHT

ITS is in the beginning stages of working with UNCG Human Resources to identify positions that could be affected. When that list is complete, ITS will contact supervisors of those positions to discuss their current job duties. If the position has responsibilities for any of the following activities, then the position will be considered “in scope.” 

  • Endpoint/computing-device management
  • Web development
  • Application development and/or administration
  • Server administration 

ITS will work with current area supervisors to standardize key responsibilities for DTS work plans and position descriptions as well as their oversight and management. 

Things to remember:

  • DTSs will still work and report in their current home area, for their current supervisor. 
  • ITS will work with area supervisors to provide training and standards for the work that DTSs do.
  • ITS will not be directing 60% of DTS’s time towards new or additional work outside their home area.

Yes. Details on licensing funding are still being worked through. In-scope positions will be expected to work according to University technology standards, processes, and procedures, including ITS incident SLAs.

There are no planned changes to the staffing levels for distributed technology staff. If a school/college has a tech support staff member today, that staff member will continue to report in that area. However, ITS will be working with distributed technology staff supervisors to provide training, oversight, and review of their technology support duties.

NEW LEARNING SPACE TECHNOLOGY CLASSIFICATIONS

UNCG ITS does not plan to remove equipment or instructor furniture from classrooms that are currently ADA-compliant. However, in some instances, learning spaces may not receive new equipment during future refreshes to bring them into compliance by default. In these instances, ITS will be able to provide the necessary technology or equipment to these spaces based on an individual’s accommodation needs as approved by OARS or UNCG Human Resources.

Learningspaces.uncg.edu will list the ADA compliant technology and equipment available in each learning space. 

In learning spaces that do not have ADA compliant technology or instructor furniture installed:

  • If a student requires an ADA accommodation for a class, the Faculty member will be able to contact 6-TECH to check out the equipment needed for the semester to meet the student’s requested accommodation. Faculty can refer to the OARS accommodation letter to identify the specific accommodations that have been approved for a student with a disability.
  • If a faculty member requires an ADA accommodation in a learning space, they will need to contact 6-TECH to discuss potential options to meet the accommodation.

ITS has created the site learningspaces.uncg.edu which contains an inventory of campus learning spaces including equipment lists, 360 degree photos and more. Faculty are encouraged to visit the learningspaces.uncg.edu website to familiarize themselves with their assigned spaces. If a learning space does not meet their needs, faculty should work with either the Registrar’s Office or their departmental scheduler to discuss potential solutions.

CHIP – STREAMLINING HARDWARE PURCHASING @ UNCG

ITS is developing an exception process for needed items outside of the pre-approved Tier 1 and Tier 2 hardware offerings. The process will likely involve written approval from the requestor’s department head followed by a CHiP consultation to facilitate the order. More information will be provided as the initiative progresses.

General Questions

ITS is working with University Communications and University leadership to relay information via several methods. This includes a message to the campus community announcing the changes as well as the technologyinitiatives.uncg.edu portal where continuously updated information regarding each initiative will be housed. ITS will also regularly meet with standing campus committees such as Faculty Senate, Staff Senate, Student Government Association, as well as technical advisory committees.

The audit report contains significant sensitive technical information. For this reason, it will not be distributed to staff or the public.

You can submit questions to https://technologyinitiatives.uncg.edu/submit-your-feedback/

ITS will keep technologyinitiatives.uncg.edu updated with current information and emerging questions to ensure that the campus is informed as changes progress.

No.

MICROSOFT 365 ADOPTION

Yes. Teams Video allows meetings to be open to the public.

Microsoft does support being used as a 3rd party login to many applications. In addition, we expect the “Login with Google” functionality to continue to work after the migration.

ITS will be engaging a Microsoft partner to perform the migration. Exact details of what will be migrated, how, and when will be made available later this fall after the project begins. Existing records requiring retention by the NC Retention Schedule will be migrated.

Information Technology Services (ITS) does not have definite answers concerning storage capacity at this time. However, we expect faculty and staff will have at least 2TB of individual OneDrive storage. This FAQ page will be updated as we get more information.

Existing emails requiring retention by the NC Retention Schedule will be migrated.

Data migration details will be determined by the Microsoft partner who will work with departments to document migration requirements. For large datasets, ITS suggests transitioning to Globus for data transfer and management. More information about Globus will be available in the coming weeks.

Effective immediately, UNCG does not offer or support alumni email accounts (addresses ending in @alumni.uncg.edu) and existing alumni email accounts are scheduled to be retired in June 2023. Please see An update on UNCG alumni email accounts for details.

ITS is unaware of connection-drop issues from meetings/classes. If these issues arise, ITS will work with Microsoft to resolve them through our support contract.

All UNCG accounts are included in the migration from Google Workspace, Box, and Zoom to the Microsoft platform.

This information will be available after the assessment by the Microsoft partner.

ITS is aware that 

  • Existing Institutional Review Board (IRB) protocols, consent forms, data-use agreements, and research contracts have Box listed as the primary data storage location;
  • Research agreements are currently being negotiated and direction is needed as to how storage should be addressed; and
  • Many research projects have incorporated Box and Google services into the technical architecture of applications, websites, and surveys.

Data should not be migrated right now because OneDrive has not yet been configured for general use. 

Projects with a start date prior to 2023 should continue using existing storage offerings but will need to be migrated to OneDrive and/or MS Teams as part of the project.

More information should be available at the conclusion of the partner engagement at the beginning of November 2022. Storage will need to be migrated by June 2023. ITS is engaging Microsoft partners to perform a needs assessment, understand the different use cases, and lead the migration.

The University pays for a Microsoft license suite that includes a large number of applications and services that are critical to IT operations. This suite includes email and storage platforms. This cost cannot be broken out from the larger license suite.

Gmail, Calendar, and Contacts will become Outlook. Drive and Box will transfer to OneDrive. Chat, Meet, and Zoom will be replaced by Teams. Docs, Sheets, and Slides will be replaced by Word, Excel, and Powerpoint. Google Forms will be Microsoft Forms. Youtube will not change. Keep will be replaced by OneNote.

The University will be migrating to the Microsoft 365 platform by Summer 2023. Information Technology Services (ITS) will begin working with a Microsoft partner this Fall to assess, configure, and plan the migration, with a migration roadmap expected by the beginning of November 2022.

This information will be available after the assessment by the Microsoft partner.

Email, calendar, and contacts will be migrated to the Microsoft platform for all active UNCG accounts, including emeritus faculty.

Once migrated to Outlook, it will not be possible to send or receive emails in Gmail.

Information Technology Services (ITS) is working to determine how UNCG users can continue to access certain Google services using their current UNCG email account. We anticipate that YouTube will continue to be available as a resource to publish videos and existing videos will not be impacted.  More information will be published as soon as we have it.

Training for UNCG users is being coordinated with a third-party vendor that specializes in service migrations like ours. As training is developed and scheduled, departments and/or University staff will be informed.

Microsoft Teams will replace Zoom. After which, Zoom will no longer be available via University accounts.

Microsoft 365 includes access to the enterprise version of Microsoft OneDrive and Microsoft Teams. Microsoft 365, including OneDrive and Teams, are capable of meeting a large number of compliance standards. Specific guidance on storing sensitive data within OneDrive and Teams will be developed as part of the partner engagement.

Microsoft offers detailed information regarding specific regulatory compliance.

Yes. Emeritus faculty email addresses will not change.

Faculty in phased retirement are not impacted by this change to retiree accounts at this time. They will lose access on their full retirement date unless they receive Emeritus status or work with their department and HR to receive affiliate status.

Yes.

ITS will be engaging a Microsoft partner to perform the migration. Exact details of what will be migrated, how, and when will be made available later this fall after the project begins.

The Microsoft platform for storage and email will include storage quotas. However, these limits are significantly higher than what is being used by the majority of the UNCG community in Google. More information on these limitations will be made available as the project begins.

This information will be available after the assessment by the Microsoft partner.

Currently, MyFiles Group Space service offering provides on-premises network file storage. This service will continue to be available at no cost to academic departments.

Emails (including attachments), calendars, and contacts will be migrated from Google to Microsoft.

On Monday, October 31, 2022, Information Technology Services (ITS) will no longer provide accounts for retired faculty and staff. Upon retirement, faculty and staff will be ineligible for access to UNCG-provided technology services such as Gmail (email), Google Drive (storage), Box (storage), and Microsoft 365.

On Wednesday, November 30, 2022, ITS will delete retired faculty and staff accounts that have not shown activity in the 6 months prior to 10/31/22. This will include the deletion of data stored in Gmail and Google Drive, Box, and Microsoft OneDrive. Once this data is deleted, ITS will not be responsible for restoring or providing retiree account data.

Any UNCG user can be invited to a Team, including students. New Teams can be requested via 6-TECH: Request a new Team. ​

ITS is currently working with Microsoft and its partner to determine how UNCG’s Microsoft 365 environment will be configured. However, we do know that Zoom will continue to be available in Canvas through the end of Spring Semester 2023.

ITS will be engaging a Microsoft partner to perform the migration. Exact details of what will be migrated, how, and when will be made available later this fall after the project begins.

ITS is currently working with Microsoft and its partner to determine how the UNCG Microsoft 365 environment will be configured. We are also still in the investigation and planning phase regarding the migration of data. More information will be published here as soon as it is available.

Yes. Details are forthcoming as information and training are developed.

Yes. There will be migration tools available for moving storage from Google Drive to Microsoft OneDrive.

Yes. Zoom will continue to be available through the end of Spring Semester 2023.

CENTRALIZING DISTRIBUTED TECHNOLOGY STAFF OVERSIGHT

ITS is in the beginning stages of working with UNCG Human Resources to identify positions that could be affected. When that list is complete, ITS will contact supervisors of those positions to discuss their current job duties. If the position has responsibilities for any of the following activities, then the position will be considered “in scope.” 

  • Endpoint/computing-device management
  • Web development
  • Application development and/or administration
  • Server administration 

ITS will work with current area supervisors to standardize key responsibilities for DTS work plans and position descriptions as well as their oversight and management. 

Things to remember:

  • DTSs will still work and report in their current home area, for their current supervisor. 
  • ITS will work with area supervisors to provide training and standards for the work that DTSs do.
  • ITS will not be directing 60% of DTS’s time towards new or additional work outside their home area.

Yes. Details on licensing funding are still being worked through. In-scope positions will be expected to work according to University technology standards, processes, and procedures, including ITS incident SLAs.

There are no planned changes to the staffing levels for distributed technology staff. If a school/college has a tech support staff member today, that staff member will continue to report in that area. However, ITS will be working with distributed technology staff supervisors to provide training, oversight, and review of their technology support duties.

NEW LEARNING SPACE TECHNOLOGY CLASSIFICATIONS

UNCG ITS does not plan to remove equipment or instructor furniture from classrooms that are currently ADA-compliant. However, in some instances, learning spaces may not receive new equipment during future refreshes to bring them into compliance by default. In these instances, ITS will be able to provide the necessary technology or equipment to these spaces based on an individual’s accommodation needs as approved by OARS or UNCG Human Resources.

Learningspaces.uncg.edu will list the ADA compliant technology and equipment available in each learning space. 

In learning spaces that do not have ADA compliant technology or instructor furniture installed:

  • If a student requires an ADA accommodation for a class, the Faculty member will be able to contact 6-TECH to check out the equipment needed for the semester to meet the student’s requested accommodation. Faculty can refer to the OARS accommodation letter to identify the specific accommodations that have been approved for a student with a disability.
  • If a faculty member requires an ADA accommodation in a learning space, they will need to contact 6-TECH to discuss potential options to meet the accommodation.

ITS has created the site learningspaces.uncg.edu which contains an inventory of campus learning spaces including equipment lists, 360 degree photos and more. Faculty are encouraged to visit the learningspaces.uncg.edu website to familiarize themselves with their assigned spaces. If a learning space does not meet their needs, faculty should work with either the Registrar’s Office or their departmental scheduler to discuss potential solutions.

CHIP – STREAMLINING HARDWARE PURCHASING @ UNCG

ITS is developing an exception process for needed items outside of the pre-approved Tier 1 and Tier 2 hardware offerings. The process will likely involve written approval from the requestor’s department head followed by a CHiP consultation to facilitate the order. More information will be provided as the initiative progresses.

Email & Calendar

ITS will be engaging a Microsoft partner to perform the migration. Exact details of what will be migrated, how, and when will be made available later this fall after the project begins. Existing records requiring retention by the NC Retention Schedule will be migrated.

Effective immediately, UNCG does not offer or support alumni email accounts (addresses ending in @alumni.uncg.edu) and existing alumni email accounts are scheduled to be retired in June 2023. Please see An update on UNCG alumni email accounts for details.

All UNCG accounts are included in the migration from Google Workspace, Box, and Zoom to the Microsoft platform.

ITS is aware that 

  • Existing Institutional Review Board (IRB) protocols, consent forms, data-use agreements, and research contracts have Box listed as the primary data storage location;
  • Research agreements are currently being negotiated and direction is needed as to how storage should be addressed; and
  • Many research projects have incorporated Box and Google services into the technical architecture of applications, websites, and surveys.

Data should not be migrated right now because OneDrive has not yet been configured for general use. 

Projects with a start date prior to 2023 should continue using existing storage offerings but will need to be migrated to OneDrive and/or MS Teams as part of the project.

More information should be available at the conclusion of the partner engagement at the beginning of November 2022. Storage will need to be migrated by June 2023. ITS is engaging Microsoft partners to perform a needs assessment, understand the different use cases, and lead the migration.

Gmail, Calendar, and Contacts will become Outlook. Drive and Box will transfer to OneDrive. Chat, Meet, and Zoom will be replaced by Teams. Docs, Sheets, and Slides will be replaced by Word, Excel, and Powerpoint. Google Forms will be Microsoft Forms. Youtube will not change. Keep will be replaced by OneNote.

Email, calendar, and contacts will be migrated to the Microsoft platform for all active UNCG accounts, including emeritus faculty.

Once migrated to Outlook, it will not be possible to send or receive emails in Gmail.

Yes. Emeritus faculty email addresses will not change.

Faculty in phased retirement are not impacted by this change to retiree accounts at this time. They will lose access on their full retirement date unless they receive Emeritus status or work with their department and HR to receive affiliate status.

This information will be available after the assessment by the Microsoft partner.

Emails (including attachments), calendars, and contacts will be migrated from Google to Microsoft.

On Monday, October 31, 2022, Information Technology Services (ITS) will no longer provide accounts for retired faculty and staff. Upon retirement, faculty and staff will be ineligible for access to UNCG-provided technology services such as Gmail (email), Google Drive (storage), Box (storage), and Microsoft 365.

On Wednesday, November 30, 2022, ITS will delete retired faculty and staff accounts that have not shown activity in the 6 months prior to 10/31/22. This will include the deletion of data stored in Gmail and Google Drive, Box, and Microsoft OneDrive. Once this data is deleted, ITS will not be responsible for restoring or providing retiree account data.

Yes. Details are forthcoming as information and training are developed.

Storage & Data Security

Information Technology Services (ITS) does not have definite answers concerning storage capacity at this time. However, we expect faculty and staff will have at least 2TB of individual OneDrive storage. This FAQ page will be updated as we get more information.

Existing emails requiring retention by the NC Retention Schedule will be migrated.

Data migration details will be determined by the Microsoft partner who will work with departments to document migration requirements. For large datasets, ITS suggests transitioning to Globus for data transfer and management. More information about Globus will be available in the coming weeks.

This information will be available after the assessment by the Microsoft partner.

ITS is aware that 

  • Existing Institutional Review Board (IRB) protocols, consent forms, data-use agreements, and research contracts have Box listed as the primary data storage location;
  • Research agreements are currently being negotiated and direction is needed as to how storage should be addressed; and
  • Many research projects have incorporated Box and Google services into the technical architecture of applications, websites, and surveys.

Data should not be migrated right now because OneDrive has not yet been configured for general use. 

Projects with a start date prior to 2023 should continue using existing storage offerings but will need to be migrated to OneDrive and/or MS Teams as part of the project.

More information should be available at the conclusion of the partner engagement at the beginning of November 2022. Storage will need to be migrated by June 2023. ITS is engaging Microsoft partners to perform a needs assessment, understand the different use cases, and lead the migration.

Gmail, Calendar, and Contacts will become Outlook. Drive and Box will transfer to OneDrive. Chat, Meet, and Zoom will be replaced by Teams. Docs, Sheets, and Slides will be replaced by Word, Excel, and Powerpoint. Google Forms will be Microsoft Forms. Youtube will not change. Keep will be replaced by OneNote.

Microsoft 365 includes access to the enterprise version of Microsoft OneDrive and Microsoft Teams. Microsoft 365, including OneDrive and Teams, are capable of meeting a large number of compliance standards. Specific guidance on storing sensitive data within OneDrive and Teams will be developed as part of the partner engagement.

Microsoft offers detailed information regarding specific regulatory compliance.

Yes.

ITS will be engaging a Microsoft partner to perform the migration. Exact details of what will be migrated, how, and when will be made available later this fall after the project begins.

The Microsoft platform for storage and email will include storage quotas. However, these limits are significantly higher than what is being used by the majority of the UNCG community in Google. More information on these limitations will be made available as the project begins.

Currently, MyFiles Group Space service offering provides on-premises network file storage. This service will continue to be available at no cost to academic departments.

ITS is currently working with Microsoft and its partner to determine how UNCG’s Microsoft 365 environment will be configured. However, we do know that Zoom will continue to be available in Canvas through the end of Spring Semester 2023.

ITS is currently working with Microsoft and its partner to determine how the UNCG Microsoft 365 environment will be configured. We are also still in the investigation and planning phase regarding the migration of data. More information will be published here as soon as it is available.

Yes. There will be migration tools available for moving storage from Google Drive to Microsoft OneDrive.

Migration Process

Microsoft does support being used as a 3rd party login to many applications. In addition, we expect the “Login with Google” functionality to continue to work after the migration.

ITS will be engaging a Microsoft partner to perform the migration. Exact details of what will be migrated, how, and when will be made available later this fall after the project begins. Existing records requiring retention by the NC Retention Schedule will be migrated.

Data migration details will be determined by the Microsoft partner who will work with departments to document migration requirements. For large datasets, ITS suggests transitioning to Globus for data transfer and management. More information about Globus will be available in the coming weeks.

Effective immediately, UNCG does not offer or support alumni email accounts (addresses ending in @alumni.uncg.edu) and existing alumni email accounts are scheduled to be retired in June 2023. Please see An update on UNCG alumni email accounts for details.

All UNCG accounts are included in the migration from Google Workspace, Box, and Zoom to the Microsoft platform.

ITS is aware that 

  • Existing Institutional Review Board (IRB) protocols, consent forms, data-use agreements, and research contracts have Box listed as the primary data storage location;
  • Research agreements are currently being negotiated and direction is needed as to how storage should be addressed; and
  • Many research projects have incorporated Box and Google services into the technical architecture of applications, websites, and surveys.

Data should not be migrated right now because OneDrive has not yet been configured for general use. 

Projects with a start date prior to 2023 should continue using existing storage offerings but will need to be migrated to OneDrive and/or MS Teams as part of the project.

More information should be available at the conclusion of the partner engagement at the beginning of November 2022. Storage will need to be migrated by June 2023. ITS is engaging Microsoft partners to perform a needs assessment, understand the different use cases, and lead the migration.

Gmail, Calendar, and Contacts will become Outlook. Drive and Box will transfer to OneDrive. Chat, Meet, and Zoom will be replaced by Teams. Docs, Sheets, and Slides will be replaced by Word, Excel, and Powerpoint. Google Forms will be Microsoft Forms. Youtube will not change. Keep will be replaced by OneNote.

The University will be migrating to the Microsoft 365 platform by Summer 2023. Information Technology Services (ITS) will begin working with a Microsoft partner this Fall to assess, configure, and plan the migration, with a migration roadmap expected by the beginning of November 2022.

This information will be available after the assessment by the Microsoft partner.

Once migrated to Outlook, it will not be possible to send or receive emails in Gmail.

Information Technology Services (ITS) is working to determine how UNCG users can continue to access certain Google services using their current UNCG email account. We anticipate that YouTube will continue to be available as a resource to publish videos and existing videos will not be impacted.  More information will be published as soon as we have it.

Training for UNCG users is being coordinated with a third-party vendor that specializes in service migrations like ours. As training is developed and scheduled, departments and/or University staff will be informed.

ITS will be engaging a Microsoft partner to perform the migration. Exact details of what will be migrated, how, and when will be made available later this fall after the project begins.

The Microsoft platform for storage and email will include storage quotas. However, these limits are significantly higher than what is being used by the majority of the UNCG community in Google. More information on these limitations will be made available as the project begins.

This information will be available after the assessment by the Microsoft partner.

Emails (including attachments), calendars, and contacts will be migrated from Google to Microsoft.

ITS is currently working with Microsoft and its partner to determine how the UNCG Microsoft 365 environment will be configured. We are also still in the investigation and planning phase regarding the migration of data. More information will be published here as soon as it is available.

Yes. There will be migration tools available for moving storage from Google Drive to Microsoft OneDrive.

Virtual Meetings & Chat

Yes. Teams Video allows meetings to be open to the public.

ITS is unaware of connection-drop issues from meetings/classes. If these issues arise, ITS will work with Microsoft to resolve them through our support contract.

Gmail, Calendar, and Contacts will become Outlook. Drive and Box will transfer to OneDrive. Chat, Meet, and Zoom will be replaced by Teams. Docs, Sheets, and Slides will be replaced by Word, Excel, and Powerpoint. Google Forms will be Microsoft Forms. Youtube will not change. Keep will be replaced by OneNote.

Microsoft Teams will replace Zoom. After which, Zoom will no longer be available via University accounts.

Any UNCG user can be invited to a Team, including students. New Teams can be requested via 6-TECH: Request a new Team. ​

ITS is currently working with Microsoft and its partner to determine how UNCG’s Microsoft 365 environment will be configured. However, we do know that Zoom will continue to be available in Canvas through the end of Spring Semester 2023.

ITS will be engaging a Microsoft partner to perform the migration. Exact details of what will be migrated, how, and when will be made available later this fall after the project begins.

Yes. Zoom will continue to be available through the end of Spring Semester 2023.

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